Patient & Family Advisory Council (PFAC)
Patient & Family Advisory Council (PFAC)
Partnering With Our Community to Improve Care
At Saint Michael’s Medical Center, we believe the best healthcare is built together — with patients, families, caregivers, and staff working as partners.
Our Patient & Family Advisory Council (PFAC) brings current and former patients and family members together with physicians, nurses, and hospital leadership to improve the experience of care for everyone who walks through our doors.
PFAC members share real-life perspectives that help us strengthen communication, safety, comfort, and access to care across the hospital.
Our Vision
To create a culture of care where patients, families, and healthcare professionals collaborate to shape a compassionate, respectful, and high-quality healthcare experience for the Newark community.
Our Mission
To improve patient care, safety, and satisfaction at Saint Michael’s Medical Center by listening to the voices of those we serve and turning feedback into meaningful action.
Why Join the PFAC?
Your experience matters — and it can help improve care for others.
PFAC members:
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Share feedback about their hospital experience
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Review patient education materials and communication
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Help improve hospital policies and services
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Provide ideas to enhance comfort, respect, and accessibility
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Partner with hospital leadership on quality improvement initiatives
No medical experience is needed — only a willingness to share, listen, and collaborate.
What PFAC Members Do
Members participate in discussions and projects that may include:
Improving patient communication and discharge instructions
Reviewing new programs or services before launch
Advising on patient-centered facility improvements
Helping design education materials for patients and families
Supporting community outreach initiatives
Providing feedback on patient satisfaction surveys
Your voice helps guide real decisions.
Who Can Participate
We welcome individuals who:
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Were treated at Saint Michael’s Medical Center (or supported a family member who was)
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Want to improve healthcare for the community — not just their personal experience
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Respect different perspectives and backgrounds
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Communicate thoughtfully and constructively
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Can attend scheduled meetings
We are especially interested in representing the diversity of Newark and surrounding communities.
Meeting Information
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Meetings are typically held once per quarter
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In-person
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Approximately 60 minutes
Join the Patient & Family Advisory Council
Interested in making a difference?
Email: krossomando@primehealthcare.com
Subject Line: PFAC Interest
A member of our Patient Experience team will contact you with next steps.
Together, We Care Better
Saint Michael’s Medical Center is proud to serve Newark and surrounding communities. By sharing your voice, you help shape the future of care for your neighbors, friends, and family.
